Air Mauritius is voted O.R. Tambo’s Best Regional Airline
On 5 December, 2019, Air Mauritius received the accolade of O.R. Tambo International Airport’s Top Performing Regional Airline, at the Airports Company South Africa (ACSA) annual Feather Awards.
“To receive this award means that our service delivery standards are followed through and applied to our customers. Receiving this award is a clear indication that Air Mauritius is recognised as a leader airline in the region. We are proud of our national carrier,” says Carla da Silva, Air Mauritius Regional Manager: Latin America and South Africa
The ACSA Feather Awards are conferred upon recipients, based on independent surveys of passengers and other airport users. Awards for top performing airlines are based on on-time performance (40 %), passenger process improvement observations (30 %) as well as airport service quality surveys conducted with our passengers (25 %), explains da Silva. “To secure this award, an airline has to be consistent throughout the year in terms of passenger processing, on-time performance and staff performance. Air Mauritius’ focus is on ensuring that service delivery standards are maintained at all levels of the business. Each process, when managed efficiently and consistently results in a happy customer. Our customers and our staff collectively contributed to winning us the ‘Best Regional Airline’ award for 2019’”.
According to ACSA, the 2019 Feather Awards recipients have all played a significant role in the ongoing success of O.R. Tambo International Airport – Africa’s largest airport. According to Bongiwe Pityi-Vokwana, General Manager of O. R. Tambo International Airport: “The best airports do much more than get passengers and flights in and out. For us, it really is all about the passenger experience. 2019 has had its challenges but we still managed to pull through to sustain and grow our business. We have seen new routes and traffic developments and that has boosted our contribution to the SA economy”.
Air Mauritius has set the bar high but will continue to pursue the service and operational excellence that brings home accolades. “Planning and maintenance are key to our operations. We will continue to apply our strengths, promote our brand and do what we do best. We are operating the newest technology aircraft to two of our three South African airports (Johannesburg and Cape Town); this new technology is no match for our competitors in the market. We believe that operating new equipment, ensuring our schedules are published with minimum disruption and exceeding our customers’ expectations in terms of service will keep us in the lead for a re-award ‘Best Regional Airline’ 2020,” says da Silva confidently.
Air Mauritius is the national carrier of the Republic of Mauritius. Created in 1967, it currently operates a fleet of two A350-900, one A330neo, three A340-300, two A330-200, two A319-100 and three ATR72-500. Air Mauritius presently flies to twenty-two destinations in Europe, Asia, Australia, Africa and the Indian Ocean
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